Return Policy

Welcome to Sprig Billy, where your satisfaction is our priority. Please review our comprehensive Return Policy to understand the terms and conditions for returning items purchased from our website spriugbilly.com. By making a purchase, you agree to comply with the guidelines outlined below.

1. Eligibility for Returns: To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Earrings must be unworn and returned with the security tag intact for hygiene reasons.

2. Initiating a Return: If you wish to return an item, please contact our Helpline at [email protected] within 30 days of receiving your order. Provide your order number, details of the item you intend to return, and the reason for the return. Our dedicated team will guide you through the return process.

3. Return Shipping: Customers are responsible for the cost of return shipping, unless the item received is defective or incorrect. For your protection, we recommend using a trackable shipping service. This ensures we receive the returned item, allowing for a smoother return process.

4. Refund Process: Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow some time for the refund to be reflected in your account.

5. Non-Returnable Items: Certain items are not eligible for return, including gift cards and downloadable software products.

6. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will arrange for the return shipping, and a replacement or refund will be issued upon receipt of the defective or incorrect item.

7. Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, please check your bank account. If the issue persists, contact us to address any concerns.

8. Changes to Return Policy: Sprig Billy reserves the right to update this Return Policy. Any modifications will be posted on our website, and the date of the last update will be indicated.

9. Contact Us: For any questions or concerns about our Return Policy, please contact us at [email protected].