Frequently Asked Questions (FAQ)

Welcome to RodneyPolly.com! Below, we’ve compiled a list of frequently asked questions to provide you with quick and helpful answers. If your question is not addressed here, feel free to reach out to us at [email protected].

1. How can I place an order?

  • Visit our website at www.rodneypolly.com, browse our collections, and add your desired brooches to the cart. Follow the checkout process to complete your order.

2. What payment methods do you accept?

  • We accept various payment methods, including credit/debit cards and secure online payment gateways. Details can be found during the checkout process.

3. How can I track my order?

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your delivery using this number.

4. What is your return policy?

  • Please refer to our Return & Exchanges Policy on our website for detailed information about returns, exchanges, and refund procedures.

5. Do you ship internationally?

  • Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location. Details can be found during the checkout process.

6. How can I contact customer support?

  • For inquiries, assistance, or feedback, please contact our customer support team at [email protected]. We aim to respond to your inquiries promptly.

7. Are the brooches on your website handcrafted?

  • Yes, each brooch featured on RodneyPolly.com is meticulously crafted with attention to detail, ensuring a high level of craftsmanship and quality.

8. Can I modify or cancel my order after placing it?

  • Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase.

9. How can I stay updated on promotions and new arrivals?

  • Subscribe to our newsletter during the checkout process or on our website to receive updates on promotions, new arrivals, and exclusive offers.

10. Is my personal information secure?

  • Yes, we take the security of your personal information seriously. Please refer to our Privacy Policy for details on how we handle and protect your data.